Delivery Policy

Last updated: 1/1/2026

Delivery Areas

We currently deliver to:
• United Kingdom
(If you deliver internationally, list the countries here.)

Delivery availability may vary depending on product type and location.

Delivery Times

Estimated delivery times are:
• Standard delivery: 3–5 working days
• Custom or made-to-order items: Delivery times will be confirmed after purchase

Delivery times are estimates and not guaranteed.

Delivery Costs

• Delivery costs are shown at checkout or on your invoice
• Prices depend on item size, weight, and destination

Any additional charges (e.g. remote areas) will be communicated before dispatch.

Dispatch

Orders are normally dispatched:
• Within 3-5 working days after payment confirmation
• On business days only (excluding weekends and public holidays)

Delays

We are not responsible for delays caused by:
• Courier or postal services
• Weather conditions
• Supply chain disruptions
• Incorrect delivery information provided by the customer

We will inform you as soon as possible if delays occur.

Failed Deliveries

If delivery fails due to incorrect address details or missed delivery attempts:
• You may be responsible for re-delivery charges
• Refunds may exclude original delivery costs

Damaged or Missing Items

If your order arrives damaged or incomplete:
• Notify us within 48 hours of delivery
• Provide photos where possible

Failure to report issues within this timeframe may affect eligibility for replacements or refunds.

Ownership and Risk

• Risk passes to the customer once delivery is completed
• Ownership transfers upon full payment

Contact Us

For delivery-related enquiries, contact

Solar2Polar
Email: info@solar2polar.co.uk and returns.